Social housing case study
Havering Council Regulation 10 flat entrance door surveys
A £60k+ Regulation 10 flat entrance door survey programme for Havering Council across occupied, local-authority-owned properties. Visits were completed during 2025 and 2026 through an eight-week programme, with follow-on visits and support ongoing. FireX coordinated resident appointments, agreed out-of-hours access and arrangements for repairs following the findings.
Project requirement
The challenge.
Havering Council required Regulation 10 surveys of flat entrance doors across multiple occupied properties in its local-authority housing portfolio. Access depended on residents being available and willing to admit the survey team, so arranging visits was a significant part of delivery. The programme needed clear appointment records, communication with residents and a way to distinguish completed checks from no-access visits and defects requiring repair.
Delivery control
How the work was managed.
FireX liaised with residents to arrange and confirm appointments, coordinated access and planned agreed out-of-hours visits to help reach households unavailable during normal working hours. Visits were completed during 2025 and 2026 through an eight-week survey programme, with work continuing as further access and follow-on requirements arose. Findings were recorded against individual flat entrance doors, with incomplete visits kept separate from completed checks. Where defects required attention, FireX helped arrange repairs and associated appointments so the findings could be progressed beyond the survey report. Resident communication, repeat-access planning and reporting supported coordination across the occupied sites.
Scope of works
Scope delivered.
Resident-led appointment planning, access coordination and clear door-by-door reporting for Regulation 10 flat entrance door checks, with repair arrangements progressed from the recorded findings.
- Regulation 10 surveys of flat entrance doors at council-owned properties
- Resident liaison and appointment booking
- Access coordination in occupied buildings
- Agreed out-of-hours visits to improve access
- Door-by-door findings and repair recommendations
- Arranging repairs and follow-on appointments where required
- No-access tracking and repeat-visit planning
Completion evidence
Traceable records for the completed works.
The records linked each door to its survey findings and access status. Completed checks, no-access visits and items requiring repair could therefore be reviewed separately, helping Havering Council coordinate follow-on actions and appointments. Regulation 10 checks are routine visual checks; they do not replace the fire risk assessment or any detailed investigation needed to establish a door’s suitability.
- Door-by-door survey and inspection schedule
- Location-linked photographic evidence
- Recorded findings and repair recommendations
- Resident appointment and access status
- No-access and follow-on visit records
Related capability
Services used on comparable requirements.
Every scope is confirmed against the building, available evidence and the limits of the relevant certification.
View social housing capabilityProgramme outcome
Recorded surveys with resident access and follow-on repairs coordinated.
More than 700 flat entrance doors were surveyed within the programme, with visits completed during 2025 and 2026 and further work ongoing. The eight-week survey delivery brought together resident appointments, agreed out-of-hours access, door-by-door findings and arrangements for repairs. Keeping completed checks, no-access locations and follow-on requirements visible helped Havering Council manage the next steps across its occupied properties.
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